What is Return Shipping Guarantee?

Wrong size? Hate the color? Damaged? No Problem! All of your online purchases made with a registered credit card (not just those made through our directory) are protected by our Return Shipping Guarantee. If you need to send an item back to the merchant for any reason, we'll pick up the shipping charge!

How do I make a Return Shipping Claim?

Simply click on the Return Shipping menu from the navigation bar, and follow the instructions provided. You must have an active account to make a claim. Certain proof of purchase and shipping information is required.

Is there a limit to how long I have to file a Return Shipping Claim?

Yes, claims must be submitted within 30 days of the purchase.

How long until my claim is paid?

Claims may take up to 6 weeks to process, and you must have an active account at the time the claim is paid.

How much coverage do I receive?

You are eligible to receive up to $500 in Return Shipping coverage per year, and up to $10 for any single order.

V-3