General Membership Questions
Why should I join the Insiders-Club?
That's simple! Like most online shoppers, you want to get the best deal you can. That's where the Insiders-Club can help… we've built the perfect online shopping companion with our Exclusive Free Shipping offers at over 1,000 of the best merchants on the web. If you EVER pay a shipping charge, you can get cash-back!
Plus, your Insiders-Club membership protects all of your purchases with Complete Price Protection and Free Double Warranty; and you're protected by our Return Shipping Guarantee. Members also get access to great discounts at over 1,000 movie theaters nationwide! So go ahead and join the thousands of savvy shoppers that make the Insiders-Club "The first stop when you shop!".
I have a question, whom may I contact?
The fastest way to answer your question is to contact our Customer Care department by using the form on the "Contact Us" page. We'll be happy to answer any questions you may have. All questions are answered within 24 hours.
How can I cancel my membership?
Simply log in to your account and click on the Member Services tab. Then click the "Update/Cancel your Membership" link, and follow the instructions on the screen. You may email us your request instead by using our "Contact Us" form, and our Customer Care Department will process your cancellation right away.
I received a charge on my credit card that I don't recognize. Can I look up my account?
Yes, just click here to look up your account information.
What is CMG*FREESHIPPING.COM?
CMG*FREESHIPPING.COM is the descriptor that will appear on your credit card statement when a charge takes place.
What is your mailing address?
You should submit all of your rebate claims to:
Insiders-Club
PO Box 290728
Wethersfield, CT 06129-0728
How do I claim the introductory rebate I was offered when I joined?
Simply log into our free gift area by clicking this link .
Is my card information secure?
Absolutely. We use the latest in SSL technology to make sure your credit card information is secure.
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