| General Membership Questions That's simple! Like most online shoppers, you want to get the best deal you can. That's where FreeShipping.com can help. We've built the perfect online shopping companion with our Free Shipping offers at over 1,500 of the best websites on the internet. Now, there is never a reason to pay full price for shipping!
Plus, members also enjoy savings through our coupons and added peace of mind with our Complete Price Protection program, all included with your membership. So go ahead and join the thousands of savvy shoppers that make FreeShipping.com "The first stop when you shop!"
Use the Contact Us form to send us an email, and we'll get back to you within 24 hours (usually much sooner!) Plus, our Customer Service Department can be reached by phone 24 hours a day, 7 days a week by calling 1-800-869-5597.
Simply log in to your account and click on the Customer Service Link in the upper right side of your screen. Then click the "Update/Cancel your Membership" link, and follow the instructions provided. Or, you may email us your request instead by using our "Contact Us" form, and our Customer Service Department will process your cancellation right away.
Instant Free Shipping We are continually updating our Instant Free Shipping directory and are always adding more websites! Don't forget, if you pay a shipping charge for any of the websites on FreeShipping.com, you're eligible for cash back.
Some Instant Free Shipping websites will require a coupon code to redeem free shipping, while others will automatically apply the offer at checkout. Additional restrictions will be listed next to the website listing in the directory.
Cash Back Free Shipping Cash Back Free Shipping is a unique benefit available only to FreeShipping.com members. Shop through any of the websites listed on our site, and if you pay a shipping charge, submit a rebate for the shipping charges and we'll send you up to $10 cash-back per order!
We currently have over 1,500 websites to choose from on FreeShipping.com.
Your click history displays all of the visits to websites you have made from our site. If you did not connect to a website by first coming to FreeShipping.com, it will not be available in your Click History for a cash back rebate.
When you make a purchase, you will pay the shipping and handling charges as you normally would. After you complete your order, return to our site to make a rebate claim for cash-back on your shipping charges.
Yes, you can claim up to 12 rebates per website, per membership year.
Return Shipping Wrong size? Hate the color? Damaged? No Problem! All of your online purchases (not just those made through our directory) are eligible for cash back on your Return Shipping charges. If you need to send an item back to a store for any reason, we'll pick up the shipping charge!
Simply click on the Return Shipping menu from the navigation bar, and follow the instructions provided. You must have an active account to make a claim. Certain proof of purchase and shipping information is required.
Yes, claims must be submitted within 30 days of the purchase.
Complete Price Protection Complete Price Protection allows you to buy online with confidence! All of your qualified purchases made with a registered credit card are protected by a 90-day low price guarantee. Once you make a purchase, if you see the exact same item advertised for less online or offline we'll pay you the difference. It's that simple!
No, coverage is automatic for purchases made while your FreeShipping.com account is active. You must, however, register the credit card that you are using to make the purchase.
You may register up to three credit cards.
Most of the new, non-commercial retail purchases you make online are covered with Complete Price Protection. For a complete list of items, please refer to the Terms of Service.
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