Double Warranty Terms and Conditions
As long as your account is in good standing, you're eligible to receive free Double Warranty benefits. All qualifying purchases made with a registered credit card while your subscription is active are automatically covered; the original U.S. manufacturer's warranty is doubled, up to one additional year.
If a warranty/service agreement is purchased with the product, in addition to the original or store warranty, the Double Warranty benefit, which applies only to the original or store warranty, will apply after both the original or store warranty plus the purchased warranty/service agreement coverage end. Eligible purchases given as gifts are covered. This Double Warranty benefit is not an insurance policy.
For example, a 90-day warranty gives you a total of 180 days of protection. Merchandise with a one-year warranty will receive one additional year of protection. From DVD players to major appliances, You are covered under Double Warranty, according to the terms and conditions of the manufacturer's original U.S. warranty.
Automatic Enrollment of Purchases
Purchases are automatically enrolled when they are made with a registered credit card.
Qualifying Purchases- Eligible Items
Most new non-commercial retail products, which carry a manufacturer's original U.S. warranty, are eligible for this benefit.
Qualifying Purchases- Exclusions- Double Warranty does not cover:
Boats; motorized vehicles (including, but not limited to, airplanes, automobiles and motorcycles) and their parts, land or buildings, (including, but not limited to, homes and dwellings); consumable and perishable items including, but not limited to, food, fuel, oil, household products and cosmetics; services including, but not limited to, the performance or rendering of labor or maintenance, repair or installation of products, goods, or property, or professional advice of any kind; items which carry a 'satisfaction guaranteed' promise that provides product replacement or benefits for anything other than defects in materials and workmanship of the item; used, rebuilt and remanufactured items; animals; live plants; cash or its equivalent; negotiable instruments; travelers checks, tickets of any kind.
Products that fail under the original manufacturer's coverage period are not covered; any failure that would not have been covered under the original manufacturer's warranty; items that are altered to the extent they void the manufacturer's warranty.
Benefit Level
There is a per-occurrence payment limit of $1,000 and an annual program payment limit of $5,000 per subscription. Payment is made net of any applicable taxes, storage, shipping, handling and postage charges.
If a covered purchase ceases to operate satisfactorily and requires repair during the period covered by this benefit, payment will be made to cover the cost of the repair. The Insiders-Club will reimburse the member directly for the cost of the repair. This is not an insured service contract and is not an insurance policy; the reimbursement will be limited to that which is payable under the terms and conditions of the manufacturer's original U.S. warranty for the merchandise. In the event that repairs cannot be made on a particular item, or the cost estimate exceeds the original purchase price of the merchandise, We, at our discretion, may either replace the item with a comparable new unit of merchandise or reimburse the original purchase price to the subscriber. In the event of replacement, we may ask thatthe item be sent (at the subscriber's expense) to a designated address.In no event will this benefit pay more than the actual purchase amount charged to the eligible account for the item covered. A subscriber is responsible for diagnostic costs if the product failure is not covered under the terms of the original manufacturer's warranty.
Filing a Claim
If you discover a defect during the original warranty period, the manufacturer's instructions should be followed to arrange for repair. If a defect is discovered after the original warranty has expired but while Double Warranty is in effect, the simple steps below should be followed to file a claim. Your account must be active to make any Double Warranty claims; if the account is cancelled, Double Warranty protection is no longer valid. Your accountmust be a current when a claim is paid to qualify.
- The item should not be discarded.
- Within 45 days of the date of breakdown, the claim form should be submitted from our website.
- Copies of required information include, but are not limited to, the following:
- The sales receipt indicating the date, the store, the item, card used and the amount of purchase.
- The applicable manufacturer's original U.S. warranty and any purchased warranty/service agreement
- A repair cost estimate.
- The requested documentation must be mailed to the address provided and must be postmarked within 45 days of the date of breakdown.
- Any additional documentation requested must be received within 4 months of the date of breakdown in order for the claim to remain eligible for payment.
- After receiving your completed claim form and all required documentation, we may request additional information or notify you of your claim status.
- You will receive your rebate as soon as possible, but please allow up to 6 weeks for processing.
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