Complete Price Protection Terms and Conditions
As long as your account is in good standing, you're eligible to receive Complete Price Protection benefits. Once you make a purchase with a registered credit card, and you find a lower price for the identical item, online or offline, within 90 days of purchase, you are entitled to a reimbursement for the difference in price. You need to supply us with valid proof of the lower price and your original purchase, and claims must be mailed within 90 days of purchase. We will only provide protection not covered by other programs (e.g. a specific merchants policy for reimbursements or a store-specific "low price guarantee").
Qualifying Purchases
You may purchase the item from any online retailer. An online retailer is a business selling consumer goods to the general public on a regular basis via the Internet. This does not include membership organizations, charities, or subsidized businesses. Items sold by individual sellers through aggregator websites are not eligible. The lower priced product you find may be sold by an online OR offline retailer as described above. The comparison product must be exactly the same as the product you purchased, and available to the general public. This means that the product has the same model number, size/color, description, features, warranty, guarantee, and accessories (for example software package on a computer). Any item that is damaged, discontinued, refurbished, used, a demonstration model, not in compliance with local or federal laws, sold at auctions or going-out-of business sales does not qualify. Items that are a loss leader, limited availability, cash-only, close out, or purchased with an employee discount or other restricted method will not qualify. Multiple purchases of the same item are limited to a $100 maximum claim. Items which have been returned are not covered.
Complete Price Protection does not cover differences in price due to shipping, handling, taxes, rebates, coupons, or typographical errors. Any coupons, rebates, or other incentives available at the time of purchase must be taken into account when determining the price paid. For the purpose of comparing prices, we must assume all eligible rebates and incentives have been redeemed.
Qualifying Products
In addition to the above, Complete Price Protection does not cover:
Motorized vehicles, tires, food products, services, subscriptions, collectables, one-of-a-kind items, live plants, animals, tickets, negotiable instruments and gem stones are not covered. Products purchased for commercial use, professional use, or resale are not eligible.
Making Claims
To make a claim, you need to follow the following procedures:
- Claims must be made and documentation mailed within 90 days of the date of purchase
- Your account must be active at the time the purchase is made
- Up to twelve claims per retailer per subscription year are allowed
- Your entire purchase must be charged to a registered credit card
- No duplicate claims
- Your account must be active when a claim is paid to qualify
- Up to $100 can be claimed per item; $1000 maximum per subscription year
Three items must be sent to the address indicated:
- The original sales receipt (or credit card statement reflecting the purchase)
- The packing slip or order confirmation sent by the merchant reflecting the price, item, manufacturer, model number, credit card used, retailer information and sales date.
- For the lower priced item, a valid advertisement or printed copy of a web page that shows the sales date, retailer information, item and description, price, manufacturer, and model number.
Complete the claim form on this website with the documentation listed above, and send to the address indicated. You will receive your reimbursement as soon as possible, but please allow up to 6 weeks for processing.
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