Customer Service

We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

About Us

Welcome to FreeShipping.com, brought to you by Clarus Commerce. For 15 years, we've been the leading subscription-based shopping portal on the Internet, consistently helping hundreds of thousands of savvy shoppers save money whenever they shop online. We're proud to say that no other subscription shopping program can match our range of money-saving benefits, including:
  • Free shipping (naturally). Many of our 1,000+ retailers offer free delivery right at checkout. If members do pay shipping charges, though, they can claim rebates on those charges afterward. Better yet, they can also claim rebates on expedited shipping charges if they want to get their orders faster.
  • Automatic 10% cash back. Just by shopping through the FreeShipping.com website, members get 10% cash back at over 1,000 retailers, including many stores where they already shop — Walmart, Best Buy, Macy's, Sears, Lowe’s, ProFlowers, Groupon, and hundreds of other popular retailers. We also increase the cash-back benefit at special times throughout the year. (Imagine getting 20% cash back on your holiday purchases!)
  • Free return shipping. We know that retailers’ return shipping policies play a huge role in online purchase decisions. That’s why we give our members quick, easy access to free return shipping on practically every order; they can either print out FedEx Ground® shipping labels on our site and drop their packages off at over 7,600 locations across the country, or claim rebates on their return shipping charges.
  • Instant price comparisons. Our enhanced search tool instantly compares prices on over 100 million items sold by the retailers in our 10% cash-back network. Better yet, members can find not just the lowest prices but also coupon offers that might increase their savings.
  • A low-price guarantee. If our members buy something online but then find a better deal on it — online or offline — within 90 days, we’ll pay them back, covering up to $100 of the price difference. With that sort of security, it’s no wonder our members make FreeShipping.com their first (and only) stop when they shop.
  • The latest coupon offers. FreeShipping.com members can take advantage of exclusive deals and promotions offered by our network of over 1,000 online retailers. These offers are updated regularly, so members are assured of finding the best savings opportunities at participating stores year-round.

    As you can see, we believe in a world where you can shop at your favorite stores with confidence — and consistent savings. We spend every day thinking about how to make online shopping as easy, convenient, and rewarding as possible. If you haven't already done so, we invite you to give us a try — risk-free, of course! If you’re already a member, we hope you're taking full advantage of all your money-saving benefits. Please feel free to contact us and let us know if there's anything we can do to improve our services or our benefits (or just to say hi).

    Want to learn more about FreeShipping.com and stay updated on our latest deals and promotions? Visit our blog, like us on Facebook, and follow us on Twitter!