Customer Service
We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

Cash Back Restrictions

Below is the current list of retailer restrictions on purchases that qualify for 10% cash back from FreeShipping.com. Please note that this list and individual restrictions are subject to change without notice. If you have any questions, please call us toll-free at 1-800-869-5597, or email us at

Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase of gift/e-gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on gift cards, notebooks, laptops or tablets. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on the purchase or redemption of gift cards, nor is it available on gift wrapping or installation services. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on HSN gift cards, service offerings, or warranties. Cash back is not available on deferred payments such as FlexPay. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on Air Jordan Retros or the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on store pickup orders, Business Services Division orders or on the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on auto-delivery, waitlist orders, or deferred payments such as Easy Pay. Cash back is not available on orders that are believed to be for reselling purposes, or on orders that have not shipped within 60 days of original purchase date. If multiple purchases are made due to cart quantity limitations, customers must return to this site and begin another shopping session for each purchase. Cash back is not available on gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on prepaid plans. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on purchases made through the mobile domain, or on items that are placed into the shopping cart prior to the click from this site. Transaction must be completed in the same browser session. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on the purchase of gift cards or prepaid phone cards, cellular purchases, pharmacy purchases, travel purchases, financial services, tires, optical, and Wal-Mart Connect Internet Services, Wal-Mart Grocery To Go or any grocery items, gift card/online gift cards and ShippingPass subscription. Cash Back is not available on orders deemed by Walmart to be for reselling purposes. Cash back not available at www.grocery.walmart.com purchases. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.