Customer Service
We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

Cash Back Restrictions

Below is the current list of retailer restrictions on purchases that qualify for 10% cash back from FreeShipping.com. Please note that this list and individual restrictions are subject to change without notice. If you have any questions, please call us toll-free at 1-800-869-5597, or email us at

Cash back is not available on the redemption of gift/e-gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on sales taxes and fees, or Southern California adult and child passes. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on charity/promotional purchases or Groupon Epic Deal purchases. The order must be made on a regular browser or mobile browser (touch.groupon.com); orders placed through the Groupon App are not eligible. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on charity/promotional purchases or sponsorship claims for free offers, or on purchases made using external coupons or promotional codes not found on this site. Cash back is not available for Takeout & Delivery deals, LivingSocial Plus subscriptions, or LivingSocial Rewards Visa Card sign-ups. If specified in the fine print or otherwise communicated by LivingSocial, certain offers may not be valid for cashback, points, rewards, or miles offerings, and/or any other offerings by a third party for anything of value. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on packages receiving a Kamaaina (Hawaii resident) discount. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on entrance fees to theme parks. The following tours are ineligible for cash back: MTH Madame Tussauds Hollywood, 6AU Universal Studios Tour, 6U Universal Studios Tour, 6TU Universal Studios + Madame Tussauds. All tours outside of Southern California are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.