Customer Service
We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

Cash Back Restrictions

Below is the current list of retailer restrictions on purchases that qualify for 10% cash back from FreeShipping.com. Please note that this list and individual restrictions are subject to change without notice. If you have any questions, please call us toll-free at 1-800-869-5597, or email us at

Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on Gold Exchange, credit applications, or the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on JCW Tires or JCW Wheels. Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase or redemption of gift cards. Internet browser cookies must be enabled in order for your purchase to track and be eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on orders placed by Jo-Ann Customer Care Representatives, or on orders placed in sessions initiated by Jo-Ann emails. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on the purchase or redemption of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Any sale that remains open for JomaShop or JomaDeals and cannot ship within 15 days is considered "reversed" and is not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Cash back is not available on gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on gift cards. Cash back is only available on the first instance of a return customer purchase. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Gift cards and gift wrapping are not eligible for cash back. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.


Purchases made using external coupons or promotional codes not found on this site are not eligible for cash back. Cash back is not available on the purchase of gift cards. Purchases made on a mobile app are not eligible for Cash Back. Please confirm you are not redirected to a mobile app while shopping through our site on a mobile device.