Customer Service

We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

About Us

FreeShipping.com connects shoppers like you with year-round savings at 1,000+ online retailers. You can keep shopping at the same retailers you know and love, like Macy’s, Walmart, Target, Kohl’s, Groupon, and many more. We’ll help you save more money on your purchases with exclusive savings you can shop with every day.

  • 10% Cash Back: Shop through FreeShipping.com to automatically earn 10% Cash Back on your purchases. You can earn 10% Cash Back when you buy clothing, toys, pet supplies, electronics, home furnishings, and more from 1,000+ online retailers.

  • Free Shipping: Claim rebates on the shipping and return shipping charges you pay when you shop through FreeShipping.com. You’ll never have to add more items to your online cart just to meet a free shipping minimum again.

  • Free Return Shipping: Print unlimited free return labels right from your computer. Anytime you need to return a purchase, just sign into FreeShipping.com and print a label for free return shipping via FedEx Ground®.

  • Price Protection: When an item goes on sale after you buy it - or if it’s sold for less at any other retailer - you can submit a price protection rebate and we’ll pay you back up to $100 for the price difference.

  • Local Cash Back: Earn up to 10% Cash Back in-store at your favorite local restaurants, businesses, and vendors. Simply link your credit or debit card to your FreeShipping.com account. You’ll automatically earn Cash Back when you pay with your linked card at 1000s of participating places.

  • Seasonal 20% Cash Back Offers: You can earn DOUBLE Cash Back for a limited time during holiday sales, seasonal shopping events, and surprise offers from FreeShipping.com. Earn 20% Cash Back on top of any coupon, discount, or sale offered by online retailers.

  • As you can see, we believe in a world where you can shop at your favorite stores with confidence — and consistent savings. We spend every day thinking about how to make online shopping as easy, convenient, and rewarding as possible. If you haven't already done so, we invite you to give us a try! If you’re already a member, we hope you're taking full advantage of all your money-saving benefits. Please feel free to contact us and let us know if there's anything we can do to improve our services or our benefits (or just to say hi).

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