Customer Service

We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

How Your FreeShipping.com Benefits Work

Saving on all your online shopping and shipping needs through FreeShipping.com couldn't be easier. Scroll down to find out how to use all of your benefits, or click any benefit link below to find out how that specific benefit works.

10% Cash Back

You can earn 10% cash back on your online purchases at over 1,000 online retailers by following these simple steps:

  1. Find and click on your desired retailer via our Home page. You can:
    • Use the search box to look for a specific retailer (such as Walmart);
    • Click "See All Retailers" to view our complete list, including cash-back participating retailers as well as rebate-only merchants; or
    • Select a retailer from our "Most Popular Brands," "Trending Brands," and "Recently Viewed" sections.
  2. Click any "Visit Store" button on your chosen retailer's page.
  3. Shop and make your purchase as you normally would, using the browser window that opened when you clicked the "Visit Store" button.

As soon as we receive notification of your purchase from the retailer, we'll apply your 10% cash-back earnings to your Savings Center account. You'll receive a check each month for your cash-back earnings in the previous month.

IMPORTANT: To earn 10% cash back, be sure to make your purchase through the browser window that opens when you click the retailer's "Visit Store" button on FreeShipping.com. That way, we can confirm your purchase and credit your 10% cash-back earnings to your Savings Center account.

As a FreeShipping.com member, you can earn up to $1,000 every membership year through our 10% cash-back offer!

For complete details on your 10% Cash Back benefit, including eligible purchases, how the 10% cash-back amount is calculated, and more, please review our Terms of Service.

Local Cash Back

Earn cash back at local restaurants and retailers by following these simple steps:

  1. Link your eligible credit or debit card:
    • Click Local Cash Back in the main menu on your homepage
    • Select the “Link Card” tab
    • Enter your credit card details and click “Save and Enroll in Local Cash Back”
    • Enter the information for additional cards you’d like to link
  2. Browse Eligible Local Merchants
    • Click Local Cash Back in the main menu on your homepage
    • Select the “Local Cash Back” tab
    • Type in your zip code and click “search”
    • View the list of nearby retailers eligible for Local Cash Back
  3. Pay with Your Linked Card(s)
    • Head to an eligible Local Cash Back spot and pay with a linked card
    • Any cash back earned will be credited to your Savings Center and included in your next monthly payout

You may add, edit or delete any linked cards by accessing the Update Profile tab in the Local Cash Back section.

Coupons

With our exclusive retailer coupons, it's easy to access additional savings, from free shipping to significant discounts and other deals, on all your online purchases, right at check-out:

  • Find and click on your desired retailer via our Home page. You can:
    • Use the search box to look for a specific retailer;
    • Click "See All Retailers" to view our complete list, including cash-back participating retailers as well as rebate-only merchants; or
    • Select a retailer from our "Most Popular Brands," "Trending Brands," and "Recently Viewed" sections.
  • On the retailer's page, click "Visit Store" on the coupon you'd like to redeem. Where applicable, copy any coupon code that displays, and/or follow the instructions provided.
  • Shop as you normally would, using the browser window that opened when you clicked the "Visit Store" button.
  • Make your purchase in that browser window, and enter any and all applicable coupon codes as you do.

Our participating stores update their coupon offers all the time, so be sure to stop by regularly to take advantage of the latest deals!

As a FreeShipping.com member, you have unlimited access to our exclusive retailer coupons throughout your membership year!

For complete details on your Coupons benefit, including participating retailers, restrictions, and more, please review our Terms of Service.

Shipping Rebates

In just two steps, you can claim a rebate of up to $10 on shipping charges you might pay on purchases made via our "Visit Store" buttons:

  • Complete and submit an online Shipping Rebate form. Just click the "Rebates" tab to access our Rebate Center.
  • Send us proof-of-purchase documentation displaying the price, website information, shipping charges, and sales date. Acceptable documentation includes:
    • Receipts;
    • Packing slips; or
    • Order confirmations.

IMPORTANT: To be eligible for a shipping rebate, you must make your purchase through the browser window that opens when you click a "Visit Store" button on FreeShipping.com.

As a FreeShipping.com member, you can claim up to $500 in shipping rebates every membership year.

For complete details on your Shipping Rebates benefit, including eligible purchases, where and how to send your proof-of-purchase documentation, and more, please review our Terms of Service.

Return Shipping Rebates

In just two steps, you can claim a rebate of up to $10 on any return shipping charge you pay on any online purchase, regardless of where you bought the item or why you're returning it:

  • Complete and submit an online Return Shipping Rebate form. Just click the "Rebates" tab to access our Rebate Center.
  • Send us two pieces of proof-of-purchase documentation, including:
    • A sales receipt, packing slip, or order confirmation from the retailer that shows the price, retailer information, and sale and shipping dates;
    • AND
    • A receipt for the return shipment displaying the date, retailer information, and price paid.

As a FreeShipping.com member, you can claim up to $500 in return shipping rebates every membership year.

For complete details on your Return Shipping Rebates benefit, including qualifying purchases, where and how to send your proof-of-purchase documentation, and more, please review our Terms of Service.

Price Protection Rebates

With FreeShipping.com, you can shop with complete confidence and peace of mind! If you make an online purchase and then find a lower price for it, online or offline, within 90 days of your purchase, you can claim a rebate of up to $100 of the difference in price, quickly and easily:

  • Complete and submit an online Price Protection Rebate form.Just click the "Rebates" tab to access our Rebate Center.
  • Send us two pieces of documentation, including:
    • The original sales receipt (or a credit card statement displaying the purchase);
    • A sales receipt, packing slip, or order confirmation that shows the price, item, manufacturer, model number, retailer information, and sales date;
    • AND
    • For the lower-priced item, a valid advertisement or printed copy of a web page that shows the price, item, description, manufacturer, model number, retailer information, and sales dates.

IMPORTANT: To be eligible for a price protection rebate, you must submit your claim and all required documentation within 90 days of your original purchase date.

As a FreeShipping.com member, you can claim up to $1,000 in price protection rebates every membership year.

For complete details on your Price Protection benefit, including qualifying purchases, where and how to send your documentation, and more, please review our Terms of Service.