Customer Service

We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

How Your FreeShipping.com Benefits Work

Saving on all your online shopping and shipping needs through FreeShipping.com couldn't be easier. Scroll down to find out how to use all of your benefits, or click any benefit link below to find out how that specific benefit works.

10% Cash Back

You can earn 10% cash back on your online purchases at over 1,000 online retailers by following these simple steps:

  1. Find and click on your desired retailer via our Home page. You can:
    • Use the search box to look for a specific retailer (such as Walmart);
    • Click "See All Retailers" to view our complete list, including cash-back participating retailers as well as rebate-only merchants; or
    • Select a retailer from our "Most Popular Brands," "Trending Brands," and "Recently Viewed" sections.
  2. Click any "Visit Store" button on your chosen retailer's page.
  3. Shop and make your purchase as you normally would, using the browser window that opened when you clicked the "Visit Store" button.

  4. You can also earn 10% cash back when you use our search tool to find and purchase specific items at any of the 1,000+ retailers in our cash-back network.

    1. Enter your chosen product description in the search bar. You can:
      • Use a wide-ranging term, such as "female gold watches";
      • Enter a very specific item, such as "Kate Spade New York Gramercy Grand - Gold"; or even
      • Use a SKU (stock-keeping unit) number, such as "1YRU0009," to search for the item you want.
    2. Browse through the results that appear; click the "Go" button for more product details from a specific retailer or to compare prices at multiple retailers; then click on any "Visit Store" button to access the product page on that retailer's website. You can also use our search filters to narrow down your results by price, category, brand (e.g., Kate Spade), or store (e.g., Macy's).
    3. Shop and make your purchase as you normally would, using the browser window that opened when you clicked the "Visit Store" button.

    That's it! In either case, as soon as we receive notification of your purchase from the retailer, we'll apply your 10% cash-back earnings to your Savings Center account. You'll receive a check each month for your cash-back earnings in the previous month.
    IMPORTANT: To earn 10% cash back, be sure to make your purchase through the browser window that opens when you click the retailer's "Visit Store" button on FreeShipping.com. That way, we can confirm your purchase and credit your 10% cash-back earnings to your Savings Center account.

    As a FreeShipping.com member, you can earn up to $1,000 every membership year through our 10% cash-back offer!

    For complete details on your 10% Cash Back benefit, including eligible purchases, how the 10% cash-back amount is calculated, and more, please review our Terms of Service.

Coupons

With our exclusive retailer coupons, it's easy to access additional savings, from free shipping to significant discounts and other deals, on all your online purchases, right at check-out:

  • Find and click on your desired retailer via our Home page. You can:
    • Use the search box to look for a specific retailer;
    • Click "See All Retailers" to view our complete list, including cash-back participating retailers as well as rebate-only merchants; or
    • Select a retailer from our "Most Popular Brands," "Trending Brands," and "Recently Viewed" sections.
  • On the retailer's page, click "Visit Store" on the coupon you'd like to redeem. Where applicable, copy any coupon code that displays, and/or follow the instructions provided.
  • Shop as you normally would, using the browser window that opened when you clicked the "Visit Store" button.
  • Make your purchase in that browser window, and enter any and all applicable coupon codes as you do.

Our participating stores update their coupon offers all the time, so be sure to stop by regularly to take advantage of the latest deals!

As a FreeShipping.com member, you have unlimited access to our exclusive retailer coupons throughout your membership year!

For complete details on your Coupons benefit, including participating retailers, restrictions, and more, please review our Terms of Service.

Searching and Comparison-Shopping

With our innovative search and comparison-shopping tool, it's easy to find retailers, look for any item you might be in the market for, and compare prices (and coupons) on any item available at any of our 10% cash-back retailers!

  • Find any participating retailer. Just type a retailer's name into the search bar, then click the search icon or press the "Enter" key. The results page will display every participating retailer that matches your search term. Click any logo or link in the results to visit that specific retailer's FreeShipping.com page.
  • Find any item available at any retailer(s) in our 10% cash-back network. Type a variety of terms into the search bar, then click the search icon or press the "Enter" key:
    • Try a general product category, such as "vacuum," to see the entire list of products available within that category at every retailer in our network;
    • Use a more specific phrase, such as "cordless vacuum cleaner," to see a full list of any such item offered at every network retailer; or even
    • Enter a detailed description of the exact item you want, such as "Dyson DC44 Animal Digital Slim Cordless Vacuum Cleaner," to see a complete list of products matching that precise description across our entire retail network.
  • Use our filters to narrow down your search as much as you want. You can use any or all of our four filters, located in the left-hand margin of the results list:
    • Price. Choose a minimum and maximum price to see all items matching your search term within a specific price range.
    • Category. Restrict the results to certain types of products.
    • Brand. Limit your results to just the products made by specific manufacturers (such as Dyson, in the vacuum cleaner example above).
    • Store. Whittle down the list even more by selecting specific retailers (such as Lowe's or JCPenney) that sell the item you're looking for.

  • Compare prices and deals on any item available at any 10% cash-back retailer(s). Every product search result includes all of the items that match your chosen search term, and their individual prices! Just click on any product for more details on that specific result, including its price at multiple stores and any coupon(s) that one (or more) of those retailers might offer to reduce the price even further.
As a FreeShipping.com member, you can make every purchase with complete confidence, knowing you've found the best possible deal available across our network of over 1,000 top online retailers.

Shipping Rebates

In just two steps, you can claim a rebate of up to $10 on shipping charges you might pay on purchases made via our "Visit Store" buttons:

  • Complete and submit an online Shipping Rebate form. Just click the "Rebates" tab to access our Rebate Center.
  • Send us proof-of-purchase documentation displaying the price, website information, shipping charges, and sales date. Acceptable documentation includes:
    • Receipts;
    • Packing slips; or
    • Order confirmations.

IMPORTANT: To be eligible for a shipping rebate, you must make your purchase through the browser window that opens when you click a "Visit Store" button on FreeShipping.com.

As a FreeShipping.com member, you can claim up to $500 in shipping rebates every membership year.

For complete details on your Shipping Rebates benefit, including eligible purchases, where and how to send your proof-of-purchase documentation, and more, please review our Terms of Service.

Return Shipping Rebates

In just two steps, you can claim a rebate of up to $10 on any return shipping charge you pay on any online purchase, regardless of where you bought the item or why you're returning it:

  • Complete and submit an online Return Shipping Rebate form. Just click the "Rebates" tab to access our Rebate Center.
  • Send us two pieces of proof-of-purchase documentation, including:
    • A sales receipt, packing slip, or order confirmation from the retailer that shows the price, retailer information, and sale and shipping dates;
    • AND
    • A receipt for the return shipment displaying the date, retailer information, and price paid.

As a FreeShipping.com member, you can claim up to $500 in return shipping rebates every membership year.

For complete details on your Return Shipping Rebates benefit, including qualifying purchases, where and how to send your proof-of-purchase documentation, and more, please review our Terms of Service.

Price Protection Rebates

With FreeShipping.com, you can shop with complete confidence and peace of mind! If you make an online purchase and then find a lower price for it, online or offline, within 90 days of your purchase, you can claim a rebate of up to $100 of the difference in price, quickly and easily:

  • Complete and submit an online Price Protection Rebate form. Just click the "Rebates" tab to access our Rebate Center.
  • Send us two pieces of documentation, including:
    • The original sales receipt (or a credit card statement displaying the purchase);
    • A sales receipt, packing slip, or order confirmation that shows the price, item, manufacturer, model number, retailer information, and sales date;
    • AND
    • For the lower-priced item, a valid advertisement or printed copy of a web page that shows the price, item, description, manufacturer, model number, retailer information, and sales dates.

IMPORTANT: To be eligible for a price protection rebate, you must submit your claim and all required documentation within 90 days of your original purchase date.

As a FreeShipping.com member, you can claim up to $1,000 in price protection rebates every membership year.

For complete details on your Price Protection benefit, including qualifying purchases, where and how to send your documentation, and more, please review our Terms of Service

Free Return Shipping via FedEx Ground®

It's easy to save on shipping charges when you return online purchases from eligible retail websites via FedEx Ground. You can do it in just three steps:

  • Click on the "Print a Label" tab under the "Return Center" tab at FreeShipping.com.
  • Complete the return label form to print out your return shipping label.
  • Drop off your return shipment, with the label attached, at any FedEx® location to have the package delivered.

With more than 1,800 FedEx Office® locations and 5,800 FedEx Authorized ShipCenter® locations nationwide, you're probably within easy reach of a drop-off point almost anywhere you might be. (Just click the "FedEx Store Finder" tab to find a FedEx location near you.)

Maximum Limits

Please note that FedEx Ground will not ship any packages that exceed:

  • 150 pounds in weight;
  • 108 inches in length; and/or
  • 165 inches in length + girth.

Eligibility Criteria

To qualify for savings on return shipping, the item you're returning must have been purchased through the retailer links available on FreeShipping.com. You must be an active member when you return your shipment, and you must reside in the 48 contiguous United States. Free return shipping via FedEx Ground is not available to member who reside in Alaska or Hawaii, nor is it available to residents of Iowa or Canada. 

This benefit offers you savings on standard FedEx Ground shipping charges when you're returning an eligible purchase to a retailer that participates in the FreeShipping.com program. It does not offer savings on expedited delivery services, insurance coverage for the return shipment, any restocking or other fees that a retailer may apply, or any other services or features, such as declared value, surcharges, premiums, accessorial charges, or special handling fees for the return shipment.

Also, please note that our savings offer applies to return shipping charges alone; it does not and cannot guarantee that you'll qualify for or receive a refund or store credit on your purchase from the participating retailer. Please note that some retailers place shipping and other restrictions on certain products; you'll need to check the individual retailer's website to ensure that it accepts returns of your purchased product. In order to qualify for a purchase refund from a specific retailer, you must comply with that retailer's refund policy and procedures.

Savings Procedures

To receive savings on any individual return shipping charge, you must:

  • Comply with FedEx Ground's weight and dimensions requirements listed in "Maximum Limits" section;
  • Complete the "Print a Label" form on the program website in its entirety;
  • Print out the Return Shipping label upon completion of the form;
  • Properly package the item you wish to return;
  • Securely fasten the printed label to that package; and
  • Drop off your labeled package to a FedEx Office or FedEx Authorized ShipCenter location to be shipped.