Customer Service: Everything at your fingertips

We want to make your experience as pleasant as possible. Our team is here to help manage your FreeShipping.com membership and answer any questions you may have.

Terms of Service

Effective Date: June 16, 2015

SERVICES

With your membership, you receive a number of benefits, subject to the terms and conditions below:

  • 10% Cash Back
  • Coupons
  • Shipping Rebates
  • Free Return Shipping via FedEx Ground
  • Return Shipping Rebates
  • Price Protection Rebates

10% CASH BACK

Members can enjoy 10% cash back on purchases made at over 1,000 participating online retailers on FreeShipping.com, subject to the following terms and conditions:

  • For a purchase to be eligible for 10% cash back, you must follow the links provided on the FreeShipping.com website, successfully connect to the participating retailer's site based on that click, and complete the "qualifying purchase" during the same session immediately following your initial click-through to the participating retailer's site. Failure to do so will result in your purchase being ineligible.

  • To qualify for 10% cash back, purchases must be made through U.S.-based websites (which use .com extensions); purchases made through Canadian websites (which use .ca extensions) or other domains associated with a non-U.S. country do not qualify for 10% cash back. Please note that if you choose to have your purchase shipped to Canada, you may be re-directed to the retailer's .ca site, in which case your purchase will not be eligible for 10% cash back.

  • Please be aware of the following guidelines for cash-back qualifying purchases:

  • FreeShipping.com obtains all of your cash-back purchase data via our participating retailer network. We determine, at our sole discretion, whether or not a purchase made through a FreeShipping.com participating retailer qualifies for cash back. We reserve the right to deem a purchase ineligible for cash back if a participating retailer fails to report a transaction to FreeShipping.com or if it withholds payment to us for any reason.

  • If FreeShipping.com has any reason to suspect that your account is associated with fraudulent activity or in violation of these Terms or any law, we reserve the right to delay or withhold cash-back payment(s). By accessing your FreeShipping.com benefits, you give FreeShipping.com permission to review your account with participating retailers whenever we suspect fraudulent or inappropriate activity.

  • Please note that there are a variety of reasons why a participating retailer may not report a purchase to us, including but not limited to the following actions on your part:

    • You go directly to the retailer’s website without using FreeShipping.com links.
    • You complete multiple transactions without returning to our website.
    • You contact a participating store to change, cancel, or return an order.
    • You fail to abide by the restrictions imposed by a participating retailer.
    • You click on a participating retailer’s link from a different website, thereby causing the purchase credit to be applied to the wrong website.
    • You have multiple tabs open for the same participating retailer, and your purchase is made on a page other than the one you opened by clicking on a FreeShipping.com link.
    • You make several purchases across multiple brand retailers while using a single shopping cart provided by a "parent" company to these various brands. (To be eligible for 10% cash back, you can only make purchases at one retailer at a time when shopping through our links.)
    • You type a new address (URL) in the window that opened when you clicked on a FreeShipping.com participating retailer link.

  • Any of these actions would make your purchase ineligible for 10% cash back.

  • Orders that are returned will not be eligible for 10% cash back.
  • Any order that is deemed a high-volume/reseller order, in FreeShipping.com’s sole discretion, will not be eligible for 10% cash back. FreeShipping.com membership benefits are only available to personal, non-commercial purchasers.
  • Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back.
  • Purchases that are paid for with gift cards, store credit, or store “cash” are not eligible for 10% cash back.
  • Purchases that are "shipped to store" are not eligible for 10% cash back. To qualify for 10% cash back, your purchase must be shipped to a residential, non-retail location.
  • You can earn up to a maximum of $1,000 through the 10% cash-back offer each membership year.
  • The 10% cash-back offer is applied to the sub-total amount you pay for a qualifying purchase, not including taxes and other charges. If your purchase price is reduced by a retailer's discount(s) or other offer(s), the 10% cash-back offer will be calculated using the final amount you paid after all discounts were applied.
  • Your 10% cash back for any single qualifying purchase will be credited to your Savings Center account after we receive notification of your purchase from the retailer. Notification typically takes up to 7 business days, but it can take longer if the item you've purchased is on back-order. You have 30 days from date of purchase to contact us regarding any missing purchases from the Savings Center. You can review the status of any cash-back purchase at any time via your Savings Center account.
  • As long as you're eligible, you will receive a 10% cash-back check by mail every three months of the calendar year, not your membership year. The check will cover the total amount of 10% cash back you've earned in that quarter of the calendar year. Please allow 2-3 weeks after the end of each quarter to process your payment. Approximate payment dates are as follows:
    Purchase Period Estimated Payment Date
    Jan 1 - Mar 31 Apr 15
    Apr 1 - June 30 July 15
    July 1 - Sept 30 Oct 15
    Oct 1 - Dec 31 Jan 15
  • As long as you make your qualifying purchase(s) while you're an active member of FreeShipping.com, you can still earn 10% cash back on your purchase(s), even if you cancel your membership after your purchase(s).

COUPONS

Members can take advantage of our exclusive coupons for over 1,000 online retailers to save on shipping costs and/or receive additional savings on purchases made through the FreeShipping.com website at our participating retailers, subject to the following terms and conditions:

  • For a purchase to be eligible for instant free shipping, you must follow the specific link provided. Purchases made at a retailer that were not initiated via a link from our website will not be honored.
  • Some instant free shipping and discount offers may require the use of an exclusive coupon code to be entered during the checkout process.
  • A retailer's status as an instant free shipping retailer may change without notice.
  • Instant free shipping offers will vary, and they may not include shipping method upgrades, handling charges, insurance, or any other shipment-related charges.
  • Coupon offer expiration dates will vary and are subject to change without notice.
  • Certain restrictions may apply to coupon offers; these restrictions are displayed when the "Visit Store" button on the specific retailer's coupon is clicked.

SHIPPING REBATES

Members can receive rebates for the shipping costs incurred on purchases made while shopping at over 1,700 retailers through the FreeShipping.com website. Claims are subject to the following terms and procedures:

  • For a purchase to be eligible for a shipping rebate, you must follow a retailer's link on FreeShipping.com. Purchases that were not initiated via links from our website will not be eligible for shipping rebates. Eligible purchases will appear in the "Shopping History" dropdown menu of the Shipping Rebates form under the "Rebates" tab.
  • Only purchases made at the online retailers listed in the FreeShipping.com directory are eligible for rebates.
  • You must provide valid proof of the shipping and handling charges you paid by including either the order confirmation, the original sales receipt, or a packing slip displaying the price, retailer information, shipping charges, and sales date with your claim.
  • A retailer's status as a participant of FreeShipping.com's network may change without notice.
  • Claims must be made (and documentation received) within 30 days of the date of purchase.
  • Up to $10 can be claimed per order; there is a $500 maximum per membership year.
  • Duplicate claims are not allowed.
  • Only one claim per order is eligible for a shipping rebate.
  • Up to twelve claims per retailer per membership year are allowed.
  • Claims cannot be made on orders that have been cancelled.
  • For a purchase to be eligible for a shipping rebate, you must be an active member when you make the purchase.
  • The order confirmation, original sales receipt, or packing slip with the price, retailer information, shipping and handling charges, billing address, and sales date must be provided.
  • You must complete and submit the claim form found under the "Rebates" tab on this site and send the required documentation to Rebates@FreeShipping.com or to the following address:

    FreeShipping.com Rebates
    PO Box 290728
    Wethersfield, CT 06129-0728

  • Upon receipt of your claim form and the required documentation, we will enter your shipping rebate claim in your Savings Center account; please allow 5-7 business days for documents submitted by regular mail. You can review the status of any completed rebate claim at any time via your Savings Center account.
  • Upon receipt and subject to verification, we will send you your rebate as soon as possible, but please allow 3 to 6 weeks for processing.

REBATE OFFERS: All rebate offers are only good in the U.S. and Canada. This offer is void where prohibited, taxed, or restricted by law. FreeShipping.com is not responsible for lost, postage-due, stolen, illegible, garbled, or misdirected mail. Keep copies of all materials submitted; materials received become the property of FreeShipping.com and will not be returned. Only one introductory offer can be claimed per household.

WARNING: Fraudulent submission of rebate claims could result in federal prosecution under U.S. Mail Fraud Statutes. It is your responsibility to immediately notify FreeShipping.com of any changes, errors, or cancelled orders once a rebate claim has been submitted. Failure to do so may result in the termination of your membership.


FREE RETURN SHIPPING VIA FEDEX GROUND

For all qualifying online purchases you make while a member of FreeShipping.com, if you need to return the item for any reason, you're eligible for free return shipping via FedEx Ground, subject to the following terms and procedures.

To claim free return shipping via FedEx Ground, you must:

  • Complete the "Print a Label" form on the FreeShipping.com website in its entirety;

  • Print out the return shipping label upon completion of the form;

  • Properly package the item you wish to return;

  • Securely fasten the printed label to that package; and

  • Drop off your labeled package at any one of more than 1,800 FedEx Office® locations and 5,800 FedEx Authorized ShipCenter® locations nationwide to have the package shipped. (You can click the “FedEx Store Finder” link in the “Return Center” tab to find FedEx Office and FedEx Authorized ShipCenter locations in your area.)

    To qualify for free return shipping via FedEx Ground:

  • Your return shipment must be sent while you are an active FreeShipping.com subscriber.
  • Your return shipment must be within the maximum size and weight limits established by FedEx Ground. Please note that FedEx Ground will not ship any packages that exceed:

    • 150 pounds in weight;
    • 108 inches in length; and/or
    • 165 inches in length + girth
  • To calculate "length + girth," measure the length, width, and height of the package in inches (the longest side of the package is its length). Multiply the width by 2; multiply the height by 2; and add those totals to the length (L + G = L + 2W + 2H).

    Please click here for more information about FedEx packaging guidelines.

  • The item you're returning must have been purchased at a retailer that participates with FreeShipping.com, and your purchase must have been made through the browser window that opened when you clicked the retailer’s “Visit Store” button on FreeShipping.com. Purchases made at non-participating merchants and/or purchases that aren’t made directly via a FreeShipping.com link are not eligible for free shipping via FedEx Ground. Also, please note that only one return shipment per qualifying purchase is eligible for free return shipping.
  • Your return shipment must be sent to a valid commercial address in the 48 contiguous United States. Return shipments sent to residential addresses, P.O. boxes, or other non-commercial locations do not qualify for free return shipping via FedEx Ground.
  • You must reside in the 48 contiguous United States. Free return shipping via FedEx Ground is not available to subscribers who reside in Alaska or Hawaii, nor is it available to residents of Iowa or Canada.

    Please note that FreeShipping.com offers savings only on FedEx Ground shipping charges. We do not offer savings on expedited delivery services; insurance coverage for the return shipment; any restocking or other fees that a retailer may apply; or any other services or features, such as declared value, surcharges, premiums, accessorial charges, or special handling fees for the return shipment. Please note that some retailers place shipping and other restrictions on certain products; you'll need to check that individual retailer's website to ensure that it accepts returns of your purchased product.

  • Also, please note that FreeShipping.com only offers savings on FedEx Ground return shipping charges; we do not and cannot guarantee that you'll qualify for or receive a refund on your purchase from the retailer. In order to qualify for a purchase refund from a specific retailer, you must comply with that retailer's refund policy and procedures.


RETURN SHIPPING REBATES

For all qualifying online purchases you make while a member of FreeShipping.com, if you need to return the item for any reason, you're eligible for rebates on the shipping charges to return the item. You may make a claim subject to the following terms and procedures:

  • You must provide two forms of documentation with your claim:
    • Valid proof of your original purchase in the form of either the order confirmation or the packing slip; the document must display the price, retailer information, and sale and shipping dates; AND
    • The shipping receipt for the return shipment, displaying the date, retailer information, and price paid. USPS receipts that indicate the destination zip code are acceptable. (NOTE: If a return label is provided by the retailer, and the return shipping fee is deducted from your credit, please provide a copy of your statement showing the credit amount less the return shipping fee.)
  • Claims must be made (and documentation received) within 60 days of the date of the original purchase.
  • Up to $10 can be claimed per order; there is a $500 maximum per membership year.
  • Duplicate claims are not allowed.
  • Only one return claim per order is eligible for a return shipping rebate.
  • Up to twelve claims per retailer per membership year are allowed.
  • Claims cannot be made on orders that have been cancelled.
  • To qualify for a return shipping rebate, you must be an active member when you make the original purchase and when you submit your rebate claim.
  • You must complete and submit the claim form found under the "Rebates" tab on this site and send the required documentation to Rebates@FreeShipping.com or to the following address:

    FreeShipping.com Rebates
    PO Box 290728
    Wethersfield, CT 06129-0728

  • Upon receipt of your claim form and the required documentation, we will enter your return shipping rebate claim in your Savings Center account; please allow 5-7 business days for documents submitted by regular mail. You can review the status of any completed rebate claim at any time via your Savings Center account. 
  • Upon receipt and subject to verification, we will send you your rebate as soon as possible, but please allow 3 to 6 weeks for processing.

Qualifying Purchases. You may purchase the item from any online retailer. An online retailer is a business selling consumer goods to the general public on a regular basis via the Internet. This does not include membership organizations, charities, subsidized businesses, or subscription rental programs. We will only provide Return Shipping reimbursement not covered by the online retailer (e.g., if a specific retailer's policy for returns states that the retailer will pay the return shipping charges, return shipping will not be covered). Insurance coverage for return shipping of the item is not covered.


PRICE PROTECTION REBATES

If you make an online purchase and then find a lower price for the identical item, online or offline, within 90 days of purchase, you are eligible for a reimbursement for the difference in price, up to $100 per item, subject to it being a qualifying purchase and the terms as described below. You must supply us with valid proof of both the lower price and your original purchase, and claims must be submitted within 90 days of purchase.

Qualifying Purchases. Purchases must be paid for in U.S. dollars and made at an online retailer selling consumer goods to the general public on a regular basis. This does not include membership organizations, charities, or subsidized businesses. The lower-priced product you find may be sold by an online OR offline retailer, as described above. The comparison product must be exactly the same as the product you purchased, must be available to the general public, and must be priced in U.S. dollars. The product has to have the same model number, size, color, description, features, warranty, guarantee, condition, and accessories (for example, a software package on a computer). Any item that is damaged, discontinued, refurbished, used, a demonstration model, not in compliance with local or federal laws, or sold at auctions or going-out-of business sales does not qualify.

Price Protection does not cover differences in price due to shipping, handling, taxes, rebates, coupons, or typographical errors. Any coupons, rebates, or other incentives available at the time of purchase must be taken into account when determining the price paid. For the purpose of comparing prices, we must assume all eligible rebates and incentives have been redeemed.

Exclusions. Price Protection does not cover motorized vehicles, tires, food products, services, collectables, one-of-a-kind items, live plants, animals, tickets, negotiable instruments, and gem stones. Items sold by eBay, Daily Deal Sites (such as Groupon), Social Media Sites, individual sellers, or other auction-type websites are not eligible. Products purchased for commercial use, professional use, or resale are not eligible.

You may make a claim subject to the following terms and procedures:

  • The original purchase must be paid for in U.S. dollars.
  • Claims must be made (and documentation postmarked) within 90 days of the date of purchase.
  • Up to $100 can be claimed per item; there is a $1,000 maximum per membership year.
  • Up to twelve claims per retailer per membership year are allowed.
  • Duplicate claims are not allowed.
  • Claims cannot be made on orders that have been cancelled or returned.
  • You must complete and submit the claim form found under the "Rebates" tab on this site and send the required documentation to Rebates@FreeShipping.com or to the following address:

    FreeShipping.com: Rebates
    PO Box 290728
    Wethersfield, CT 06129-0728

  • You must provide two pieces of documentation, including:
    • A sales receipt, packing slip, or order confirmation that shows the price, item, manufacturer, model number, retailer information, and sales date; AND
    • For the lower-priced item, a valid advertisement or printed copy of a web page that shows the price, item, description, manufacturer, model number, retailer information, and sales date.
  • Upon receipt of your claim form and the required documentation, we will enter your price protection rebate claim in your Savings Center account; please allow 5-7 business days for documents submitted by regular mail. You can review the status of any completed rebate claim at any time via your Savings Center account. 
  • Upon receipt and subject to verification, we will send you your rebate as soon as possible, but please allow 3 to 6 weeks for processing.

ALL THE TERMS SET FORTH ABOVE MAY CHANGE WITHOUT NOTICE.