What is FREESHIPPING.COM on my Debit or Credit Card Statement?

FREESHIPPING.COM is the billing descriptor that appears on your credit/debit card statement when you are billed by FreeShipping.com for your monthly membership cost.

If you have any questions about the bill you’re receiving, please call us at 1-800-869-5597 or use the form below, and we’ll be happy to answer your questions and help you resolve any issues.

Contact Us

By completing the form below and pressing submit, an email will be sent to our Customer Service Department. Or, you can call our toll-free phone number: 1-800-869-5597. We are available 7 days a week, including holidays, and we will respond to you within 24 hours (and usually much sooner)!

What is FreeShipping.com?

FreeShipping.com is a subscription shopping program that offers you a variety of year-round money-saving benefits at over 1,000 stores, from name-brand retailers, including Target, Best Buy, and Macy’s, to specialty shops, like GoPro and Lego. You can receive 10% cash back, free shipping, and free return shipping on the purchases you make through FreeShipping.com, as well as price protection guarantees and the latest coupons from participating retailers.

If you have any questions about your membership benefits (or anything else), please contact Customer Service toll-free at 1-800-869-5597 or by email at [email protected]

How FREESHIPPING.COM Shows Up on Your Debit or Credit Card Statement

As a FreeShipping.com member, you likely joined the program in one of two ways:

  • You visited FreeShipping.com and signed up for the program; or
  • You accepted an invitation to try FreeShipping.com after making a purchase at one of our partners’ sites.

Regardless of how you signed up, you likely entered into a trial period and received and an introductory offer (for example, a shipping rebate of up to $10 on your purchase at the partner’s site, or an extra $10 cash back on your first FreeShipping.com purchase). You can claim your introductory offer even if you cancel your membership before the conclusion of the trial period.

If you don’t cancel your FreeShipping.com membership, you’ll see a monthly membership charge, billed to the debit or credit card you registered when signing up.

The vast majority of FreeShipping.com members sign up for the program on a monthly basis. However, some members join on an annual basis. Those members will only see the “FREESHIPPING.COM” billing descriptor once a year, when it comes time to renew their annual memberships.